MDP343 - Strategies for Managing Human Change
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Course description
This course provides an introduction to the human aspects of business process change. Successful business process change programs require effective human change programs. Human change is complex and requires changes in attitudes and behaviors. Humans will not implement new processes unless they are motivated to do so and managers need to develop new knowledge and skills to enable them to effectively manage the human side of process change. This 1-day workshop focuses on what is required to build commitment to business process change and includes discussion, analysis and exercises designed to help you learn to manage human change effectively and become a more skillful change agent.

Who should attend
This session is a must for BPM executives, managers and practitioners involved in, or affected by, business process change and who are seeking to improve their ability to develop commitment to business process change.

Prerequisites
MDP260 and MDP262B are prerequisites for these courses.

What you will achieve

• The ability to recognize the effects of change on individuals and on the organization


• An understanding of why people resist change.


• An understanding of how to overcome resistance to change in yourself and in others.


• An understanding of individual behavioral styles


• An understanding of how to adapt your style when helping others make a commitment to business process change


• An understanding of how to build a communication plan to facilitate change


• An opportunity to apply knowledge to your own efforts at implementing business process change

What you will learn

• How to view change from the perspective of all parties involved


• How to deal with the emotional impact of change


• A model of the change process the defines the normal stages necessary to gain acceptance of change


• The skills associated with effecting change - what skills you need to become a skillful change agent


• Strategies for communicating change - techniques for presenting clear and concise requirements for implementing business process change.


• Methods for identifying and working with resistance - what is needed to work through individual and group resistance to change


• Strategies for building commitment - how to help individuals, teams, groups and organizations develop a positive attitude and a commitment to business process change
  
  Agenda Day One
  


• The Pressure for Change -The History of Change in Organizations -Human Reactions to Change -Current Trends and Best Practices


• Human versus ‘Technical’ Change -The Basis of Change in Humans (attitudes & behaviors) -The Nature of Change in Groups -Organizational Culture Explained -Key Factors in Individual and Group Change -Systemic versus Project Factors -The Importance of “Context” -Warm & Fuzzy/Soft Stuff”


• The Process of Change -Problem Identification: The


• 1 Cause of Failure -Stakeholder Identification and Assessment -The Involvement-Commitment Relationship -Individual versus Shared Responsibility -Changing the Realm of Acceptability -Organizational Support


• The Structure of Change -Roles and Relationships – Sponsors


• Advocates


• Targets


• Agents -Transition Monitoring Team-


• Commitment for Change -Leadership Roles and Responsibilities -Resources as an Indicator -Key Principles for Success -Stages and Sequence -The Relationship Between Culture and Change


• Maintaining Commitment