MDP260 - Principles of Business Process Management
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Course description
This course is the foundation for all courses in the Business Process Management curriculum and is required for BUCEC BPM certification. It provides an overview and discussion of the principles, concepts and techniques required to transform your business from a traditional, functional organization to a process-centric organization. The course introduces a systematic approach and methodology for planning, monitoring, measuring and managing your company’s business process performance and for redesigning and improving specific processes.

Who should attend
This introduction to BPM is a must for everyone interested in business process improvement. It’s designed for business managers, business analysts, and practitioners involved in process-based change and the automation of process solutions. This course is the foundation for all other courses in the BUCEC BPM curriculum. It establishes a methodology, a common language, and a baseline for all other courses in the curriculum.

What you will achieve

• Understand the value and benefits of business process management


• Understand the principles of business process management and how to apply them


• Understand BPM best practices and methodologies


• Understand the respective roles of relationship management, process architecture, process analysis, process redesign, process improvement, process automation, and organization design - and how to make them work together.


• Understand basic BPM management and measurement techniques.

What you will learn

• How to align your corporate strategy with a well designed business architecture


• How to integrate your business process architecture with human performance and IT implementation plans.


• The key considerations of a process-based approach to business process change management


• The strategic, tactical and operational considerations in a comprehensive BPM framework


• How to plan for cross-organization acceptance and implementation
  
  Agenda Day One
  
  


• Why Create a Process-Centric Organization?


• Where Do You Start?


• Levels of BPM Activity


• Case Study: XYZ Company


• Exercise: Scoping a Business Process Audit
  
  The Enterprise Level
  


• Establish Strategy and Strategic Themes


• Characterize Organization, Major Processes & Stakeholders


• Establish Performance Measurement System


• Align Enterprise Resources to Support Processes


• Establish a Process Governance System


• Case Study: Boeing Airlift & Transport


• Establish a BPM Group to Coordinate Efforts


• Determine Priorities and Create a Change Management System


• Exercise: Audit: Enterprise Level Concerns
  
  The Process Level
  


• Process Problem Analysis


• Business Process Redesign (BPR)


• Project Management


• Process Modeling


• Analysis & Design


• Deployment & Change Management


• BPR With OR Frameworks


• Business Process Improvement (Lean & Six Sigma)


• Human Performance Technology (HPT)


• Business Process Automation (IT)


• Business Rules (BR)


• Modeling Tools


• Exercise: Audit: Process Level Concerns
  
  The Implementation Level (IT)
  


• Case Study: APCI


• Business Process Management (BPM) and the Service Oriented Architecture (SOA)


• ERP and CRM Implementation


• Business Performance Monitoring Systems (BAM)


• Evolving Standards (BPMN, BPEL, MDA)


• Exercise: Audit: Implementation Level (IT) Concerns
  
  Pulling It All Together
  


• Discussion of Audits